Icarvisions.com
FAQ
Getting started with ICARVISIONS’s FAQ and our warranty information.
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How to solve gateway and Media Server stop occasionally issue
There is a phenomenon that the Media Server and Gateway Server stop occasionally.It could not run successfully sometime even you start the service man...
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How to save the GPS data files to CSV Format
There is two ways to save the GPS data files to CSV Format.First: save the GPS data files to CSV Format via Web Client.Second: Exchange the GPS d...
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How to remove the enclosure of the MDVR
When the MDVR get some error , customer always want to remove the enclosure of the MDVR, then check the prolem, but some of them do not know how...
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How to jduge if the Multi Server was working
There is the steps to check if your Multi Server work or work failed If you have added Multi Server such as Media, Gateway Server.First , click the pa...
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The channel parameter introduction of Passenger Counter
If want to know how to connect Passenger and login the account of Passenger Counter by client, you can refer to this FAQ:https://www.icarvisions.com/f...
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How to update parameter of Passenger Counter camera
If everything of the Passenger Counter has been checked, and the final reason is because the camera parameter is wrong.How could we check the paramete...
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How to add Multi Media Server
There is a phenomenon that preview video stream too slow even failed sometime.There is a way to share the Media Server pressure which is add multi Med...
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How to export counts data from Passenger Counter
1. The default IP address of the Passenger Counter is 192.168.1.254, so before log in the client of Passenger Counter, need add one same segment...
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How to restore the IVMS Client account to default password
When customer use the IVMS account, they always forget the account password, then can not login and get this error,we can use this way to restore the...
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How to solve the Gateway Server run failed due to the OS Error ID 7000
There is a phenomenon that the Gateway Server running failed d ue to the OS Error Event ID 7000 as below pictu...
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How to solve the IVMS Client show account overdue at login page
When customer use the account login, they always get this error, and can not login to check the device at IVMS Client side.1. First, we need to open t...
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How to change the camera parameters at MDVR side
1. First, power on the MDVR and use the remote control to choose a single channel, like CH1.2. Click F2 button at the remote control, then it will sho...
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Why the SD mirror recording is much smaller than the regular recording of the main stream
When you set the main code for main stream recording and mirror recording like the following settings, use same D1 resolution, 25fps, 3rd qualit...
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How to assign different permissions to different accounts
1. Log in the admin account, and set up the first level account. I use adminuser as the first level account, like manager.2. Log in the first level ac...
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How to solve the IVMS Client can not open problem
When we finished install the old IVMS Client version, we can not start it and show this error sometimes, then we can fix it like this.1. Open the disk...
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Answer to the Questions of SD card storage
Q1 - When two SD cards are installed, the video and logs are recorded at the same time in both SDs? Or is there other logic (for example the SD1 is re...
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How to enable the options for Geo-Fence, Route, Point of Interest
Q: In the IVMSClient-WPF on the maps you have the option to create points of interest, geo-fence, routes, but why there is no these option in IVM...
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How to replace the 4G module on the MDVR
If need replace the 4G module,need disassemble the MDVR, the following is the way to do this operation.1. Need remove the screws on the MDVR, ba...
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How to solve Preview video stream and Get the parameters failed
There is a phenomenon that Preview video stream and Get the parameters failed as the below picture.IVMSClient get the video stream and para...
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How to IVMS Client show "server find the file error"
When we want to change the parameters or upgrade the firmware, it will show "server find the file error", then we can not change p...