Icarvisions.com
FAQ
Getting started with ICARVISIONS’s FAQ and our warranty information.
-
How to remove the Session ID for customer to integrated the API
1. First, stop the media server and open the IVMS Server installation directorym and find this file.2. Then add this to this fille, and save it.[...
-
How to use LAN cable as WIFI to download video
1. Frist, you need to set the MDVR use LAN cable online, you can set the MDVR as below.Set the Device Num.Set the MDVR IP and gateway and your Server...
-
How to check Synchronize issue of camera audio and video
Sometimes, the Synchronize issue of camera audio and video will happen, so need check the camera, MDVR, and MDVRPlayer.First, please check the or...
-
How to check the system info status
SW Ver means sottware version, also named firmware version.HW Ver means hardware versionMCU Ver means Microcontroller UnitGPS Valid means GPS con...
-
How to know the path of GPS data and snapshot of IO input
Plesase:Click the "Open file location"> Open the GPSDataSvr Then you can see the path of GPS data storaged...
-
Why does Panice Button not appear in the Alarm Information list
Question:Someone connected the emergency button to IO_1 and named it Emergency button. It appears in the interface but does not appear in the Ala...
-
GPS information changes dramatically and frequently
There is a phenomenon that GPS information changes dramatically and frequently as below.We found that there are two "Latitude and longi...
-
How to use GpsTransformTool to read the raw GPS Data
...
-
Camera image issue
The problem of the image showing like the following:Normally if this problem occur, need check the issue from different points.Communication issue:If...
-
How to solve the ME909S-521 model 3G can not work problem
When we use Me909s-521 model, some customers will get this error when the signal down to 3G, and can not use it online.1. First, you need to check if...
-
Search IP camera failed and can not get image
There are many reasons why the IP camera cannot search the IP and no image. It may be caused by the camera, or it may be a switch, fiber splicing, net...
-
Common faults of surveillance cameras
1. Infrared hemisphere series machines have poor image illumination, whitening or bright white aperture at night.This phenomenon is caused by improper...
-
How to solve the blurred image of playback
Click the "Open file location"> turn on the "NewClientWpf.exe.confing" >Ctrl+f&...
-
How to solve the web report can not show location
1. First, open the IVMS Server installation directory, find this file and replace it.2. Then find this file, and replace it , also add your googl...
-
How to check the Storage Server status
First. You should login the navicat tool of mysql.Kindly surf the link to learn how to login navicat.https://www.icarvisions.com/faq/ivmsserver-...
-
How to enable the passenger counter report
There are two ways to enable the passenger counter report.1. You can login the web side with the admin account.2. You can also login the Dat...
-
How to solve the grec file can not playback in MDVR Player side
When we want to playbck the grec file, we will found this problem sometimes.1. First, we need to check if you had changed the grec file name or not,&n...
-
How to update the new version to web side for customer download
1. First, open the IVMS Server installation directory, and find this folder.2. If you want to update the IVMS Client version ,you can choose the cmsv6...
-
How to change the icon and GUI image at web side
Change the Server login GUI image:First, open the IVMS Server installation directory, and find this folder....
-
How to backup the server basic data to another server
1. First, you need to install the Navicat for mysql software first, you can download it from this link:https://www.dropbox.com/sh/a44t2tv3o78jok4...