Icarvisions.com
FAQ
Getting started with ICARVISIONS’s FAQ and our warranty information.
-
How to check if the file length is accurate
First, Choose the file you want,Second, Select the Start time & End Time of downloading.Third, After finishing downloading, Check the start...
-
How to test SDK about Plate recognition and person counter
First. Ask Our technical support engineer for th SDK.Second. Turn on the Unknown sources, which means that allow installation of apps from unknown sou...
-
How to change the title show in web UI
When customer install their own IVMS Server, they always want to change the Web UI title to themselves'.1. First, stop you web server, and open th...
-
How to flip and mirror the camera image in MDVR side
1. First, you need to check your firmware version support this function or not, if you do not have this option, please upgrade the newest firmware. If...
-
How to use API get video from media server
Find the Media Server Web Video SDK, then check it.1. Call verification code interface.http://140.46.13.43:6680/code/verificationCode.do(668...
-
Preview video stream failed via IVMSClient
Issue phenomenon: Preview video stream failed via IVMSClient as below picture(0kb/s).Ways to check the issue: Step 1: Open the log directly...
-
How to test SDK about Face recognition
About testing SDK about Face recognition:First. Update face recognition image. Second. Select the picture. &nbs...
-
How to solve the IVMS Client uninstall failed problem
When we use IVMSClient_WIN_8.18.8.21_20180821-STD.exe, there is an error that effects some users when a previous version of IVMS client software is up...
-
How to add the Alarm Config role for the IVMS Client
When you login the account and find that when go to config the alarm, there is no operation, such as the following picture.1. For this problem, it nee...
-
How to check the fps of the video
1. For the fps of the video, you can config it on the MDVR's settings.2. However if you don't know the information or can not access to the se...
-
RJ45 definition
For our MDVR, it have a RJ45 port, many customer want to know the RJ45 definition, then he can use it to connect the IPC or do others. For this,...
-
Setting CBR in NVR is Invalid
We did two experiments to test CBR IPC with and without IR function. 30 minutes each video.Without IR functionDay: 237MB, Night: 192MB.With IR fu...
-
How to connect the IO cable to the Door Sensor
1. Generally, the Door Sensor(Door Magnet) is used to control the status of the door, open and close.This one is door magnet, you can find it in the m...
-
How to solve IVMS Client Map show 404 error
When we use the IVMS client, we always get 404 error in IVMS client, this make us can not see the map.1. Connect to your server PC, then open the serv...
-
How to fix the device without GPS position with Web Client
The problem occured like following:1. Check the Websocket server port, use cmd command to check the port is opened or not. The port is 6617.netstat -a...
-
How to fix the channels with blurred colors
The problem occured like this picture:Reason:The reason is because that the IVMS Client use SDL mode, if users login the client and request many chann...
-
How to distinguish 960H camera from 960P camera
For our MDVR, it can connect 960H camera and AHD 960P camera, sometimes customer will get error when they connect the camera, then they told us we can...
-
How to test SSD Heater function
Purpose：Test the working status of the hard disk heating functionJudgement Standard：Initial Temp 27°C, Power ON MNVR, Check SSD temp, SSD status，Recor...
-
How to use Mapinfo load the map
1. Log in the IVMS Server web, click the download button.2. Download the “MapInfo Plug-in”.3. Install the MapInfo plug software on the...
-
Passenger Counter with three doors
[Q]: Let me know the options you have to add person counter for buses with three doors.[A]: Kindly follow the steps about Passenger Counter with ...