Preview video stream failed via IVMSClient

Issue phenomenon: Preview video stream failed via IVMSClient as below picture(0kb/s).

Ways to check the issue: 

Step 1: Open the log directly of MediaServer.

Step 2: Read the error from the log. You can see the gateway failed.

Step 3:  We can see the  wrong  gateway address in the ivmsmediasvr-Acceso directo. 

Note : Only the 127.0.0.1 is the correct if your Server is not the Cluster Server. Your can ask for our help to make sure it.

Step 4:  Install the  navicat and login the database via the link:

https://www.icarvisions.com/faq/how-to-check-the-system-anomaly-problem-339.html

Step 5:  Search the server_info table.

Change the LAN IP to the correct one.

Step 6： Restart the Server.

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Preview video stream failed via IVMSClient .docx